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Putting Open Source to the Test: The Making of JBoss Enterprise Middleware

WHITE PAPER:   Posted: 02 Jun 2009 | Published: 01 Apr 2008
This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...
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 by JBoss, a Division of Red Hat


Five CIO Challenges Addressed by Better Change Management

WHITE PAPER:   Posted: 29 May 2009 | Published: 01 Mar 2008
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
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 by IBM


CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

WHITE PAPER:   Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper explores core principles companies can use to help them select a CRM system.
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 by Pivotal CRM, a CDC Software solution


Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking

WHITE PAPER:   Posted: 05 Jan 2009 | Published: 24 Dec 2008
This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
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 by DataFlux Corporation


IDC White Paper - Online PC Backup: Key Criteria in Selecting an Enterprise Solution

WHITE PAPER:   Posted: 15 Dec 2008 | Published: 15 Dec 2008
This paper looks at the need for laptop and desktop data protection and, based upon recent IDC research, the key requirements firms should consider in evaluating enterprise-level online PC backup solutions.
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 by Iron Mountain Digital


Qos: What Is It? Why Do We Need It?

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
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 by Global Knowledge


A Guide to Diagnosing .Net Application Errors

WHITE PAPER:   Posted: 19 Nov 2008 | Published: 01 Sep 2007
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
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 by AVIcode, Inc.


Performance Assurance Lifecycle for Virtual Infrastructures

WHITE PAPER:   Posted: 14 Nov 2008 | Published: 14 Nov 2008
Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
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 by VKernel


Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

WHITE PAPER:   Posted: 17 Sep 2008 | Published: 17 Sep 2008
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
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 by SAP America Inc


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