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WHITE PAPER: Posted: 22 Jun 2009 | Published: 19 Jun 2009
This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.
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by Information Builders 
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WHITE PAPER: Posted: 22 Jun 2009 | Published: 01 Apr 2009
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
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by CompuCom Systems, Inc. 
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WHITE PAPER: Posted: 18 Jun 2009 | Published: 15 Jun 2009
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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by BMC Software, Inc 
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WHITE PAPER: Posted: 15 Jun 2009 | Published: 15 Jun 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
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by BMC Software, Inc
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VIDEO: Posted: 10 Jun 2009 | Premiered: 10 Jun 2009
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.
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by Oracle Corporation 
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WHITE PAPER: Posted: 10 Jun 2009 | Published: 08 Jan 2009
The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
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by Oracle Corporation
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WHITE PAPER: Posted: 10 Jun 2009 | Published: 10 Jun 2009
Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
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by Oracle Corporation
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WHITE PAPER: Posted: 10 Jun 2009 | Published: 10 Jun 2009
Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.
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by Oracle Corporation
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WHITE PAPER: Posted: 10 Jun 2009 | Published: 09 Jun 2009
This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
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by Pivotal CRM, a CDC Software solution 
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CASE STUDY: Posted: 09 Jun 2009 | Published: 09 Jun 2009
This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.
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by Dell and Microsoft 
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WHITE PAPER: Posted: 07 Jun 2009 | Published: 01 Jul 2007
Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated
processes throughout your organization, you can reduce waste, unnecessary
overtime, and a host of other cost factors.
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by SAP America Inc 
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WHITE PAPER: Posted: 05 Jun 2009 | Published: 05 Jun 2009
There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
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by SAP America Inc
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WHITE PAPER: Posted: 04 Jun 2009 | Published: 02 Jun 2009
The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up...
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by SAP America Inc
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WHITE PAPER: Posted: 07 May 2009 | Published: 31 May 2007
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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by SPSS Inc. Worldwide Headquarters 
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WHITE PAPER: Posted: 07 May 2009 | Published: 31 Dec 2008
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
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by SPSS Inc. Worldwide Headquarters
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