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WHITE PAPER: Posted: 21 Apr 2009 | Published: 01 Feb 2009
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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by Numara Software 
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WHITE PAPER: Posted: 07 Apr 2009 | Published: 01 Jan 2009
Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs.
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by Oracle Corporation 
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WHITE PAPER: Posted: 07 Apr 2009 | Published: 01 Dec 2008
Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades.
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by Oracle Corporation
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WHITE PAPER: Posted: 01 Apr 2009 | Published: 01 Apr 2009
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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by Oracle Corporation
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WHITE PAPER: Posted: 13 Mar 2009 | Published: 13 Mar 2009
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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by Global Knowledge 
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WHITE PAPER: Posted: 23 Feb 2009 | Published: 23 Feb 2009
Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
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by Cast Iron Systems 
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.
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by SPSS Inc. Worldwide Headquarters 
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.
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by SPSS Inc. Worldwide Headquarters
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
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by Pivotal CRM, a CDC Software solution 
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.
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by Pivotal CRM, a CDC Software solution
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
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by Pivotal CRM, a CDC Software solution
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
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by Pivotal CRM, a CDC Software solution
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
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by Pivotal CRM, a CDC Software solution
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper explores core principles companies can use to help them select a CRM system.
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by Pivotal CRM, a CDC Software solution
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WHITE PAPER: Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
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by Pivotal CRM, a CDC Software solution
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