Description
newScale Inc., is the leader in service delivery management software that enables Global 2000 companies to run IT like a business by automating service ordering, managing service delivery and tracking delivery performance across internal and external service providers. newScale customers typically recognize a hard dollar savings of $2-20 million per year.

To deliver on time to value, newScale RequestCenter 2004 includes pre-built service catalogs with more than 1,000 best practice services. Services might include upgrading a laptop, setting up a new server, hosting an application, or the myriad of services required before a new employee can start work. newScale's Global 2000 customers are realizing bottom line savings, increased employee productivity and improved internal customer satisfaction.

Organization Type: Vendor

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Topic Coverage
Below is a list of the key topic areas that newScale, Inc. covers in the reports that are available on Enterprise Java Research Library:

• Service Level Management (5 Documents)
• ITIL (6 Documents)
• SLA (2 Documents)
• IT Service Management (3 Documents)
• Change Management (2 Documents)
• Application Performance Management (2 Documents)
• Application Life-Cycle Management (2 Documents)
• IT Management Services (2 Documents)
• ROI (2 Documents)
• Productivity (2 Documents)
• Customer Satisfaction (2 Documents)
• Financial Management (2 Documents)
• CMDB (2 Documents)
• Customer Service (2 Documents)