DescriptionBoxTone software is the one place to go to manage, monitor and support the enterprise BlackBerry platform. Its agentless modular platform provides IT operations, engineering and help desk with a fuller picture of performance inside and outside the firewall, faster alerting, better root cause, fewer chronic problems, and deeper insight into hard-to-find issues.
The secret is BoxTone's patented SmartMP? technology - which uses high-volume data collectors, analyzers and mobile pattern-specific rules engines to instrument and measure the actual real-time performance of every email and application flow going to and from every enterprise BlackBerry smartphone user 24x7.
Thanks to this approach, BoxTone clients routinely report:
30-40% fewer incidents in first 90 days
70-80% faster troubleshooting (from hours to minutes)
70-80% fewer service desk to IT operations escalations
