Technical Article: Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc.

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine

sponsored by Cisco Systems, Inc.

Posted:	10 Jul 2008
Published:	01 Jan 2006
Format:	PDF
Length:	9 Page(s)
Type:	Technical Article
Language:	English

ABSTRACT:

A strong emphasis on acquiring and retaining customers pays off. Reducing customer attrition by 10% can increase annual profits by as much as 75%, according to a study by the Wharton School of the University of Pennsylvania.

Author

Jim Buchanan

BROWSE RELATED RESOURCES

CRM Software | Customer Experience | Customer Relationship Management | Customer Service

View All Resources sponsored by Cisco Systems, Inc.

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