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ABSTRACT:
The five essential ingredients for effective event correlation and root cause analysis are at the heart of delivering high service availability to support every kind of business. An organization might ask, “Why should we care about transforming our IT infrastructure?” According to a recent independent study, downtime can cost the average large enterprise at least 3.6% of its total annual revenue. That means that a company bringing in $100 million in revenue will lose $3.6 million per year in revenue as well as productivity.
Therefore, in order to maximize service availability, organizations must rely on intelligence and automation to resolve problems in real time, not human time. This is the source of the essential ingredients for effective and automated event correlation and root cause analysis. This document examines what an organization can do to minimize this cost and improve service delivery.
Topics:
- Imperatives for IT
- Current State of IT management challenges
- Role of event correlation and root cause analysis
- Five key ingredients to consider
- Computer Associates solutions
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Authors
Stephen Berger
Product Marketing Manager of Network Management Solutions
,
CA
Stephen Berger is Product Marketing Manager of Network Management Solutions with Computer Associates (CA). Berger has over 11 years of experience in network, systems, application, and security management software for Enterprise, Service Provider, and SMB markets. He is currently responsible for product marketing of Network Management solutions at CA.
Paula Daley
Director of ESM Product Marketing
,
CA
Paula Daley is Director of ESM Product Marketing, also with CA. Paula has over 25 years of experience in the software industry, ranging from software engineering to sales support, product management, and product marketing. She is currently responsible for product marketing for CA’s System Management product portfolio. Prior to CA, Daley held senior marketing positions at Concord Communications, 3Com, Digital Equipment Corporation, Bachman Information Systems, and Chipcom Corporation. She has a B.S. in Mathematics and Computer Science from the University of New Hampshire, and a Master of Software Engineering from the Wang Institute of Graduate Studies (now part of Boston University).
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