Webcast: Developing a Spectacular Support Structure by Numara Software

Developing a Spectacular Support Structure

sponsored by Numara Software

Premiered:	Available On Demand
Format:	Multimedia
Length:	00:56:28 (hh:mm:ss)
Type:	Webcast
Language:	English

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ABSTRACT:

Are you delivering support both effectively and efficiently? Your support structure affects both the effectiveness of the service you deliver to your customers and its efficiency. It also influences how happy your analysts are in their jobs. Your support center will be running like a top after this session! In this free webinar sponsored by Numara® Software, veteran support industry expert Kristin Robertson of KR Consulting will discuss some of the biggest issues that all support centers deal with:

Contact handling methods
Escalation procedures
Organizational Structure

Speaker

Kristin Robertson
President , KR Consulting, Inc.

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