Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive,
cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.
Communication intelligence comes from harnessing the power of customer communication management (CCM). This can have a profoundly positive impact on process reforms such as straight-through policy production. It can enhance the overall customer experience and strengthen branding, customer loyalty and retention efforts. And it can improve carrier's top and bottom lines. Communication intelligence and CCM optimize the flow of the mailstream: the documents (electronic and physical) and packages that flow within and between carriers and policyholders every day.
Topics:
Insurance industry
Customer Communication Management
Insurance Agency Automation
Workflow Automation
