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Multimedia
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Webcast
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English
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ABSTRACT:
How can service providers overcome the challenges of CRM integration with OSS and reap the benefits? If service providers arm customer service representatives (CSRs) with full customer profile information and full visibility into networks and processes, CRM can become the heartbeat of the organization, not only resolving issues but also proactively reaching out to customers to head off trouble before it starts and transforming resource-draining call centers into a revenue source.
In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
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Speaker
Jeffrey Paul Cotrupe
CEO, MarketPOWER, LLC
Jeffrey Paul Cotrupe is the CEO of MarketPOWER, LLC, which he founded in 2003. Cotrupe is a former practice leader at Gartner and director at ADC Telecommunications who helped relaunch an OSS/BSS research practice at RHK (now Ovum). Cotrupe has provided analyst services to Yankee Group and strategic consulting services from the Silicon Valley to a spinoff of Telecom Italia; relaunched companies and helped others win tens of millions in venture capital funding; and conceived, designed, named and launched products/features/companies including Stratecast (a division of Frost & Sullivan).
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BROWSE RELATED
WEBCASTS
Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry
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sponsored by Pitney Bowes Group 1 Software
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