PharmaCorr, a subsidiary of Correctional Medical Services, Inc. (CMS), has been providing pharmacy services, clinical pharmacy analysis and educational programs to correctional facilities for over a decade. As one of the largest correctional pharmacies, they operate out of two pharmacies and serve over 200,000 inmates in 24 states. Between the two pharmacies, they receive over 120,000 fax pages each month and dispense an average of 16,000 prescriptions a day.
With 35 data entry workstations, PharmaCorr receives prescription orders from correctional facilities via fax. They need to determine what facility each order is from, when it was received (to meet SLA requirements for shipping time), whether it is a refill request or a new order, and any special restrictions or requirements according to the particular state or facility. Pharmacy board requirements mandate retention of new orders for 5 years. The process required paper handling by no less than 6 people before being filed.
Another pitfall of the paper system was occasional information loss when faxes jammed, due to the memory limitations of the fax machines. Also, on holidays a staffer would have to come in to the pharmacy to take the papers off of the fax and reload the machine.
Read this case study to learn how PharmaCorr turned to Esker DeliveryWare to transition to a less paper-centric process and read all the benefits PharmaCorr reaped from implementing Esker DeliveryWare, including:
- Quick and easy access to current orders
- Faster access to archived orders compared with the previous process
- Significant cost reductions within the shipping process
- Savings of $3,000 per month on paper and toner alone
