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Enterprise Java Research Library
Podcast: Key Considerations for Migration to Voice-Over-IP (VoIP)
sponsored by Interactive Intelligence, Inc.

In this technical podcast you'll learn key things to consider as part of a business migration to voice-over-IP - designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components. The benefits and cost savings of voice-over-IP have been clearly defined. The technology is proven and ready for prime time. More IP PBX lines are now sold each year than traditional TDM lines. You're ready to make the move to VoIP and take advantage of all the benefits, but want to make sure your implementation goes as smoothly as possible. Join us to learn the specifics of proper planning, to ensure long term success with your VoIP migration.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Interactive Intelligence, Inc.

Due Diligence - Why It’s the Key to Your Avaya-Nortel Enterprise

sponsored by Interactive Intelligence, Inc.

WHITE PAPER:   Posted: 15 Mar 2010 | Published: 17 Feb 2010
This Needs Assessment compares and explores different options for responding to Avaya’s acquisition of Nortel, considering costs, logistics, and risks with each. Read this paper for due diligence tips so you can best assess your organization’s current infrastructure for VoIP-readiness and demo the latest technologies.

Presentation Transcript: A Practical Guide to Measuring Customer Satisfaction in a Contact Center

sponsored by Interactive Intelligence, Inc.

PRESENTATION TRANSCRIPT:   Posted: 08 Mar 2010 | Published: 05 Mar 2010
This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.

PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center

sponsored by Interactive Intelligence, Inc.

PODCAST:   Posted: 22 Feb 2010 | Premiered: 22 Feb 2010
This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.

WEBCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center

sponsored by Interactive Intelligence, Inc.

WEBCAST:   Posted: 22 Feb 2010 | Premiered: Available On Demand
This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.

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