Case Study: Case Study: Unified Communications and Indiana University Medical Group sponsored by CDW Corporation

sponsored by CDW Corporation

Posted:	08 Sep 2009
Published:	01 Sep 2009
Format:	PDF
Length:	2 Page(s)
Type:	Case Study
Language:	English

ABSTRACT:

When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This solution included CallManager, Unified Contact Center Express, and Unity Unified Messaging. The benefits gained include an integrated communications system, improved customer service, access to call statistics, better internal workflow and shared workloads.

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