White Paper: Security in the Call Center: Verifying Customer Identities without the Inconvenience sponsored by RSA, The Security Division of EMC

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Security in the Call Center: Verifying Customer Identities without the Inconvenience

sponsored by RSA, The Security Division of EMC

Posted:	25 Sep 2009
Published:	18 Sep 2009
Format:	PDF
Length:	8 Page(s)
Type:	White Paper
Language:	English

ABSTRACT:

Despite the advantages offered by the internet, live interaction offered through the Call Center is still a preferred method for many customers looking to conduct business, update their personal information, request a new password or make changes to an account. Yet, very little has been done to secure the Call Center.

Read this white paper to learn the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

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