Screencast: Best Practice Insights: ITIL Service Operation sponsored by BMC Software, Inc

sponsored by BMC Software, Inc

Posted:	03 Nov 2009
Premiered:	03 Nov 2009
Format:	Multimedia
Type:	Screencast
Language:	English

ABSTRACT:

Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and real-world examples.

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