IT operations are evolving in a number of ways. Some of the obvious changes include virtualization and the cloud. However, there are 5 less obvious trends that are changing the dynamics of IT operations, each of which is explained in this white paper. They include Configurable Ops, Lean Techniques, Accelerated Cadence, Hybrid Architectures and the Consumerization of IT.

This paper suggests six responses that must be mastered, including synchronizing people with processes, systematizing demand management, automating repetitive tasks, integrating people with system processes, rallying around an ops calendar, and orchestrating service management.