Salesforce.com is a critical business application delivered as Software-as-a-Service (SaaS). Many companies rely on its Sales and Service clouds for managing their customer information, Force.com for creating and running business apps in the cloud and their Chatter application for enterprise collaboration.
In order to ensure business continuity, organizations need insight and visibility into end-user behavior and application performance issues to resolve problems before they impact user productivity. This white paper explores a unified end-user experience (EUE) management platform that can proactively detect and troubleshoot performance issues across virtual, physical and mobile environments.