At the end of last year, there were an estimated 6 billion mobile subscribers in the world. That’s 87% of the world’s population! According to researchers, smartphone shipments grew 58%, making up nearly a third of all mobile phones shipped last year. Additionally, tablet sales are projected to double this year alone.
The location of customers is rapidly becoming irrelevant. Armed with their mobile devices, customers are ready to use mobility to interact with product and service vendors. This creates huge opportunities for companies to develop new and more efficient ways to service their customers.
Tune in to get an extensive look at how companies can take advantage of the mobile revolution to deliver improved and expanded service experiences to their customers, both inside and outside the contact center. Presenters include Daniel Hong, Lead Analyst at Ovum Research, and Dr. Don Brown, founder and CEO of Interactive Intelligence. Following the presentation, there is a Q&A session with industry experts Richard Snow, Global VP & Research Director (Customer and Contact Center) at Ventana Research, and Blair Pleasant, President & Principal Analyst at COMMfusion.