How to Socially Enable your Contact Center

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How to Socially Enable your Contact Center
sponsored by Oracle Corporation

In order to deliver your brand promise, retain customers, and increase their lifetime value, it is necessary to provide great customer experiences across multiple channels – including social, mobile, phone, and chat.

In this white paper, learn about how the social-enabled contact center leverages social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touchpoints, and better engage customers with employees and partners.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
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