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Concerto Ensemble Inbound/Outbound sponsored by Concerto Software Description: The EnsembleTM suite is an integrated set of inbound, outbound and blended call management capabilities that help you deliver premium customer service more effectively, while reducing your costs and helping you attract and retain customers.

PowerCenter™ Email Management System sponsored by Astute Solutions Description: PowerCenter EMS adds suggested and automated email response, supported by intelligent message analysis, to PowerCenter™ and ePowerCenter™’s integrated email handling function.

PowerCenter™ Interaction sponsored by Astute Solutions Description: PowerCenter Interaction manages customer interactions from multiple sources and routes them to the appropriate person for handling.

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