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 MORE GENERAL: IT Management Services

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Geek Speak v2.0: A Glossary of Common IT Terms

WHITE PAPER:   Posted: 17 Mar 2010 | Published: 17 Mar 2010
Need to know the difference between copper and optical fiber? Want to learn what the acronyms PBX, PC, PCI, PCIe, PCM, PDA, and PDU mean? Our "Geek Speak v2.0" can teach you all this and more. An update to our popular v1.0 "Geek Speak", this white paper will teach you more than 650 popular IT words, phrases, and acronyms.
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2010 IT Skills and Salary Report

WHITE PAPER:   Posted: 01 Mar 2010 | Published: 01 Mar 2010
The global recession that began in 2008 has impacted almost everyone, either through job loss, reduction in salary and benefits, or job change. This year’s salary survey, the third in partnership between Global Knowledge and TechRepublic, captures the magnitude of changes that have impacted the IT profession.
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VMware Training: March 2010 Issue

TRAINING GUIDE:   Posted: 24 Feb 2010 | Published: 24 Feb 2010
The VMware Certified Professional Program is designed for individuals who want to demonstrate their expertise in virtual infrastructure and increase their potential for career advancement. The high standards expected of a VCP means it’s one of the most sought after certifications in the industry.
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Microsoft Training: January 2010 Issue

WHITE PAPER:   Posted: 25 Jan 2010 | Published: 25 Jan 2010
Global Knowledge offers a high quality learning experience unmatched in the industry. You’ll learn from world-class instructors and train in a comfortable and professional environment. Learn more about the latest Microsoft’s training courses and products in this latest issue.
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Top 10 Skills in Demand in 2010

WHITE PAPER:   Posted: 25 Jan 2010 | Published: 25 Jan 2010
In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.
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CISCO Training - December 2009

TRAINING GUIDE:   Posted: 11 Dec 2009 | Published: 11 Dec 2009
View the December issue of Cisco trainings available in this latest Nxtbook. Inside you'll find a complete listing of dozens of courses offered in routing and switching, data center and storage, optical networking, security and much more.
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Project Management & Business Skills Training Catalog

BOOK:   Posted: 08 Dec 2009 | Published: 08 Dec 2009
Throughout the following pages, you can read about our approach, solutions, methodology, and courses - the sum of our vast resources - all designed to promote your pursuit of superior personal and business performance through rapid skills development.
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The Scoop on the New CCNA and CCNP Specializations

WHITE PAPER:   Posted: 22 Sep 2009 | Published: 22 Sep 2009
There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.
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Plain Talk About Training Payment Options: The IT Professional's Guide to Making Smart Training Decisions

WHITE PAPER:   Posted: 21 Sep 2009 | Published: 21 Sep 2009
Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions.
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Changes to the PMBOK® Guide, 4th Edition, and What You Should Know

WHITE PAPER:   Posted: 16 Mar 2009 | Published: 13 Mar 2009
In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).
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The New Microsoft IT Pro Certifications and Exams

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
The MCITP assures that anyone possessing Microsoft certification has a breadth of knowledge on various products and is concerned with the network architecture and design.
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Business Service Management: What It Is and Why You Should Care

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
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TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 01 Jul 2006
Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network.
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How to Use the Six Laws of Persuasion during a Negotiation

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 01 Oct 2006
Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
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Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 09 Jan 2007
This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.
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