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Business Service Management: What It Is and Why You Should Care

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Reports on Training and Educational Services published by Global Knowledge

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The Scoop on the New CCNA and CCNP Specializations

WHITE PAPER:   Posted: 22 Sep 2009 | Published: 22 Sep 2009
There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.
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Plain Talk About Training Payment Options: The IT Professional's Guide to Making Smart Training Decisions

WHITE PAPER:   Posted: 21 Sep 2009 | Published: 21 Sep 2009
Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions.
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VMware Training Nxtbook: Reduce Your IT Costs with VMware Training

TRAINING GUIDE:   Posted: 21 Sep 2009 | Published: 21 Sep 2009
VMware vSphere is the next evolutionary step in IT computing. vSphere dramatically reduces capital and operating costs, and increases control over IT infrastructures while preserving the flexibility to choose any OS, application and hardware. Learn how to take advantage of this new technology with VMware training from Global Knowledge.
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The New Microsoft IT Pro Certifications and Exams

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
The MCITP assures that anyone possessing Microsoft certification has a breadth of knowledge on various products and is concerned with the network architecture and design.
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Business Service Management: What It Is and Why You Should Care

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
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TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 01 Jul 2006
Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network.
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How to Use the Six Laws of Persuasion during a Negotiation

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 01 Oct 2006
Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
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Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 09 Jan 2007
This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.
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Router Essentials

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 11 Oct 2008
Build a basic foundation of knowledge about routers, the devices that allow you to move packets between networks, by reading this white paper.
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RS-232: A Key to Understanding Data Communications

WHITE PAPER:   Posted: 14 Oct 2008 | Published: 11 Oct 2008
Read this paper to learn the history and current application of RS-232, a standard that refers to two classes of devices: Data Terminal Equipment and Data Circuit Terminating Equipment.
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