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From Silos to Services: Using CMDB Federation to Enable an ITIL Version 3 Configuration Management System

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Improving IT Service Support through ITIL

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Reports on ITIL published by CA

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 MORE GENERAL: Best Practices

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Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment

WHITE PAPER:   Posted: 28 Aug 2008 | Published: 28 Aug 2008
Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
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Enhancing IT Support with Knowledge Management

WHITE PAPER:   Posted: 25 Aug 2008 | Published: 25 Aug 2008
Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
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Essential ITIL: What You Need to Exceed

WHITE PAPER:   Posted: 25 Aug 2008 | Published: 25 Aug 2008
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
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Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance

WHITE PAPER:   Posted: 25 Aug 2008 | Published: 25 Aug 2008
The combined enterprise goal of simplifying the daily operations of today's data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost-effective and risk-free business.
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Business Service Management Links IT Services to Business Goals

WHITE PAPER:   Posted: 25 Aug 2008 | Published: 25 Aug 2008
Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
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Service-Oriented Automation: Making Loosely-Coupled Processes More Agile

WHITE PAPER:   Posted: 22 Jul 2008 | Published: 01 Jul 2008
CA Workload Automation accelerates the design and delivery of composite and virtual applications making them more reliable. Learn how automation achieves consistency with traditional hard-coded or manual approaches ensuring uniformity.
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The Key to IT Business Alignment Is In Operations: Best Practice Series

WHITE PAPER:   Posted: 06 Dec 2007 | Published: 02 Apr 2007
The ability to measure the results of a process and identify weak points is a measure of success with IT. Learn how to recognize and track problems appearing in production to their real root cause so that real process improvement can take place.
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