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Service Level Management sponsored by BMC Software, Inc
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Most Popular Service Level Management Reports |
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sponsored by JBoss, a Division of Red Hat
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sponsored by Oracle Corporation
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sponsored by Progress Software
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Reports on Service Level Management published by BMC Software, Inc | |
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WHITE PAPER: Posted: 03 Nov 2009 | Published: 03 Nov 2009
To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
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EDITORIAL RESOURCE GUIDE: Posted: 01 Jul 2009 | Published: 01 Jul 2009
In this E-Guide, brought to you by SearchServerVirtualization.com and BMC, you will discover expert tips for effective virtual systems management. Explore the top five target areas essential for improved virtual performance and availability management.
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WHITE PAPER: Posted: 18 Jun 2009 | Published: 15 Jun 2009
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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WHITE PAPER: Posted: 18 Jun 2009 | Published: 15 Jun 2009
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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WHITE PAPER: Posted: 18 Jun 2009 | Published: 15 Jun 2009
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
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WHITE PAPER: Posted: 17 Jun 2009 | Published: 15 Jun 2009
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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WHITE PAPER: Posted: 17 Jun 2009 | Published: 15 Jun 2009
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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WHITE PAPER: Posted: 17 Jun 2009 | Published: 15 Jun 2009
Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process - from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
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WHITE PAPER: Posted: 15 Jun 2009 | Published: 15 Jun 2009
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
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