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Customer Centricity Master Data and the 360 Degree View

WHITE PAPER:   Posted: 22 Jan 2010 | Published: 22 Jan 2010
This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
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Finding an Upside in the Downturn with Data Quality

WHITE PAPER:   Posted: 22 Jan 2010 | Published: 22 Jan 2010
This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers.
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