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WEBCAST: Posted: 17 Mar 2010 | Premieres: 30 Mar 2010, 10:00 EDT (14:00 GMT)
This webcast explores the current state of manual data management and discusses how file classification can reduce security risks and highlight growth opportunities for organizations. Gain insight into other benefits of file classification and learn how to better manage data in your organization.
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WEBCAST: Posted: 15 Mar 2010 | Premieres: 23 Mar 2010, 10:00 EDT (14:00 GMT)
With the sheer volume of data on servers, it has become very difficult for IT administrators to manage the information and mitigate the risks of data leakage. File classification is a critical first step in addressing these challenges. This session covers how to leverage Windows servers to deliver enhanced classification and policy enforcement.
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ANALYST REPORT: Posted: 09 Mar 2010 | Published: 01 Sep 2009
This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
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WHITE PAPER: Posted: 09 Mar 2010 | Published: 05 Mar 2010
This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
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ANALYST REPORT: Posted: 09 Mar 2010 | Published: 01 Jun 2009
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
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WEBCAST: Posted: 09 Mar 2010 | Premieres: 23 Mar 2010, 11:00 EDT (15:00 GMT)
Join this chat to get answers from experts on how Desktop Virtualization can help you save costs, add more flexibility, better management and security in your Enterprise. Post questions now and review the answer during the live chat on March 23rd from 11am-2pm ET.
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WHITE PAPER: Posted: 05 Mar 2010 | Published: 01 Apr 2009
This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.
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PRESENTATION TRANSCRIPT: Posted: 24 Feb 2010 | Published: 23 Feb 2010
In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.
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VIRTUAL TRADESHOW: Posted: 11 Feb 2010 | Premiered: 16 Mar 2010
By attending this complimentary, interactive, virtual seminar, you receive independent expertise focused on the evolution of Exchange Server, the limits and the pain points of previous versions, and critical considerations to keep in mind before making the decision about moving to Exchange Server 2010.
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EGUIDE: Posted: 29 Jan 2010 | Published: 27 Jan 2010
To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices.
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EGUIDE: Posted: 29 Jan 2010 | Published: 27 Jan 2010
Security tools that improve Windows Mobile security can be hardto find. Take a look at this list of security tools, as put together by Windows security expert Kevin Beaver.
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EGUIDE: Posted: 29 Jan 2010 | Published: 27 Jan 2010
Security for Windows Mobile is a very real concern that cannot be ignored. Learn about the risks connected with mobile devices and some organizational must-haves in this tip.
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SCREENCAST: Posted: 29 Dec 2009 | Premiered: 29 Dec 2009
This screencast details a software-plus-services or cloud computing approach that creates innovative, robust software combined with the power of the Internet.
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PODCAST: Posted: 20 Nov 2009 | Premiered: 20 Nov 2009
In this second podcast in a series of three, Augusto Valdez of Microsoft discusses the new mobile messaging features of Exchange 2010. Specifically, Valdez highlights the ease of implementing mobile messaging with Exchange 2010 and how to secure and manage devices once they are deployed in an organization.
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PODCAST: Posted: 20 Nov 2009 | Premiered: 20 Nov 2009
In this third podcast in a series of three, Augusto Valdez of Microsoft discusses the application advantages of Windows Mobile. Specifically, Valdez reviews what makes Windows phones a good platform for developing mobile applications, how to go about gaining access to applications for Windows phones and how to secure applications on mobile phones.
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