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WHITE PAPER: Posted: 14 Oct 2008 | Published: 14 Oct 2008
Change and Configuration Management (CCM) tools and processes have become rather commonplace in today's business community as an effective way to gain control of dynamic IT environments.
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by Tripwire, Inc. 
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WHITE PAPER: Posted: 03 Oct 2008 | Published: 01 Feb 2007
Read "A Comprehensive Approach to Practicing ITIL Change Management," a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions.
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by BMC Software, Inc 
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WEBCAST: Posted: 24 Sep 2008 | Premiered: Available On Demand
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
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by Hewlett-Packard Company 
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SOFTWARE LISTING: Posted: 24 Apr 2008 | Published: 25 Apr 2008
Integrated with Exstream's market-leading Dialogue for high-volume and on-demand enterprise document automation, Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing t...
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by Exstream Software 
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WHITE PAPER: Posted: 21 Apr 2008 | Published: 01 Apr 2008
ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
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by Netuitive, Inc. 
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WEBCAST: Posted: 09 Apr 2008 | Premiered: Available On Demand
In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
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by Numara Software 
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WEBCAST: Posted: 01 Apr 2008 | Premiered: Available On Demand
Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs.
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by Numara Software
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WHITE PAPER: Posted: 31 Mar 2008 | Published: 01 Jan 2007
This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti...
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by Quest Software 
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WHITE PAPER: Posted: 27 Feb 2008 | Published: 01 Aug 2008
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
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by Hewlett-Packard Company
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WHITE PAPER: Posted: 06 Dec 2007 | Published: 02 Apr 2007
The ability to measure the results of a process and identify weak points is a measure of success with IT. Learn how to recognize and track problems appearing in production to their real root cause so that real process improvement can take place.
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by CA 
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SOFTWARE DEMO: Posted: 13 Jun 2007 | Published: 13 Jun 2007
Constantly changing business needs leads to constant changes to an organization's IT environment. Read this paper to learn how to build business-centric change, control and release management processes in your business
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by Hewlett-Packard Company
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JOURNAL ARTICLE: Posted: 03 Apr 2007 | Published: 01 Apr 2007
The IT Infrastructure Library framework is all the rage in the enterprise, but many midsized companies aren't ready for its implementation challenges.
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by CIO Decisions 
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WHITE PAPER: Posted: 07 Feb 2007 | Published: 01 Dec 2006
This paper details an approach to significant and lasting improvements in service management outcomes also to provide IT organizations with help in establishing and running formal continual improvement programs as well as in executing operational ITSM.
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by Hewlett-Packard Company
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