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How new devices, networks, and consumer habits will change the web experience
sponsored by Akamai Technologies
 | White Paper: | Posted: 16 May 2013
| | Published: | 22 Jan 2013 | |
Summary: | Delivering a stellar web experience for customers has only become more complex in recent years, as customers visit websites not only from PCs, but from a variety of personal mobile devices. Access this helpful report to learn why new devices, networks, and consumer habits are transforming the web experience and how you can adapt. | 
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Salesforce vs. Oracle: Who Will Win the CRM Battle?
sponsored by Salesforce
| eGuide: | Posted: 13 May 2013
| | Published: | 13 May 2013 | |
Summary: | Between Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor. |
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Overhauling a Legacy Contact Center: Starting Steps
sponsored by Five9
| eGuide: | Posted: 10 May 2013
| | Published: | 10 May 2013 | |
Summary: | Overhaul of legacy contact center technology is often extremely costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center technology, making the business case for an overhaul, and important change management considerations. |
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Cost-Saving Tips for Contact Centers
sponsored by Five9
| eGuide: | Posted: 10 May 2013
| | Published: | 10 May 2013 | |
Summary: | For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience. |
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Integrating customer data for improved CRM
sponsored by Infor
| eGuide: | Posted: 09 May 2013
| | Published: | 09 May 2013 | |
Summary: | This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs. |
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Permissions and Preferences: Let's Rethink This
sponsored by Message Systems
| White Paper: | Posted: 08 May 2013
| | Published: | 31 Dec 2012 | |
Summary: | This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns. |
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Strategic insights for your social CRM strategy
sponsored by Infor
| eGuide: | Posted: 08 May 2013
| | Published: | 08 May 2013 | |
Summary: | This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies. |
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How to Send Zillions of Emails a Day
sponsored by Message Systems
| White Paper: | Posted: 08 May 2013
| | Published: | 31 Dec 2012 | |
Summary: | Many organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right. |
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Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013
sponsored by IBM
| Event: | Posted: 08 May 2013
| | Published: | 21 May 2013 | |
Summary: | Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels. |
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Win Loyalty and Boost Sales with SAP Mobile Solutions - Vendor Webcast
sponsored by SAP America, Inc.
 | Webcast: | Posted: 07 May 2013
| | Premiered: | May 7, 2013 | |
Summary: | This brief video provides real-world applications of a mobile SAP strategy for retail establishments, and highlights how associates can win customer loyalty, boost sales, and accelerate transaction processing. |
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Shred-It Goes Mobile with CRM-Service
sponsored by Kony
| Case Study: | Posted: 07 May 2013
| | Published: | 07 May 2013 | |
Summary: | Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service. |
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Why Cloud? Better Security than Most Companies Can Provide Themselves
sponsored by Five9
| White Paper: | Posted: 07 May 2013
| | Published: | 07 May 2013 | |
Summary: | This white paper explains how cloud security may be a safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise. |
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Keep the Lights on with SAP Mobile Solutions - Vendor Webcast
sponsored by SAP America, Inc.
| Webcast: | Posted: 06 May 2013
| | Premiered: | May 6, 2013 | |
Summary: | In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers. |
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Customer Engagement in a Mobile World
sponsored by Message Systems
| White Paper: | Posted: 06 May 2013
| | Published: | 31 Dec 2012 | |
Summary: | This comprehensive white paper explores the state of customer-business interaction today, and outlines the capabilities and features of a "customer communication hub" – a way to unify customer interaction across a variety of modern channels, including social media and mobile. |
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Five Success Factors for CMS/Digital Marketing Success: the It Management Perspective
sponsored by SiteCore
| White Paper: | Posted: 03 May 2013
| | Published: | 31 Dec 2011 | |
Summary: | This resource counts down five IT-specific tips that will help you ensure your content management system (CMS) project is a success, allowing your organization to deliver a high-quality, dependable, and consistent user experience. |
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