CTI (Computer Telephony Integration) White Papers, Webcasts and Product Literature

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CTI (Computer Telephony Integration)
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	Podcast: Intelligent Branch Office Communication Strategies PODCAST: Posted: 26 Jun 2008 \| Premiered: 26 Jun 2008 Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions. Get This Now	by Avaya Inc.

	Success Story: Communications - AT&T CASE STUDY: Posted: 19 May 2008 \| Published: 01 May 2008 The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. Get This Now	by Genesys

	The Face of the Call Center Business Is Changing PRODUCT LITERATURE: Posted: 30 Jun 2004 \| Published: 01 Jan 2003 DialResults predictive dialer system has been designed for the next generation of contact centers, and the new breed of contact center professional. Get This Now	by DialResults

	Call Center Software PRODUCT OVERVIEW: Posted: 19 May 2004 \| Published: 01 May 2004 Call Center Software has offered professionals in the call center industry advanced, leading-edge call center software, auto dialer technology, predictive dialers and CTI predictive dialing solutions. Get This Now	by DialResults

	VoiceGenie: Enterprise Solutions BROCHURE: Posted: 18 May 2004 \| Published: 01 May 2004 VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. Get This Now	by VoiceGenie Technologies Inc.

	NeXusPoint™: Technical Specifications DATA SHEET: Posted: 18 May 2004 \| Published: 18 May 2004 NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more. Get This Now	by VoiceGenie Technologies Inc.

	NeXusPoint DATA SHEET: Posted: 18 May 2004 \| Published: 18 May 2004 NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. Get This Now	by VoiceGenie Technologies Inc.

	Predictive Dialers for Your Call Center PRODUCT OVERVIEW: Posted: 05 Apr 2004 \| Published: 01 Jan 2004 Predictive dialers by DialResults use the latest innovative call center software and CTI technology. Get This Now	by DialResults

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