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Most Popular Call Center Services Reports |
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sponsored by SAP America Inc
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sponsored by Oracle Corporation
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CASE STUDY: Posted: 16 Sep 2009 | Published: 16 Sep 2009
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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by LogMeIn, Inc. 
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WHITE PAPER: Posted: 16 Sep 2009 | Published: 16 Sep 2009
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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by LogMeIn, Inc.
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PRODUCT OVERVIEW: Posted: 11 Sep 2009 | Published: 10 Sep 2009
Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.
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by Five9 
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CASE STUDY: Posted: 10 Sep 2009 | Published: 10 Sep 2009
Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
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by Five9
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WHITE PAPER: Posted: 10 Sep 2009 | Published: 10 Sep 2009
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
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by Five9
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WHITE PAPER: Posted: 26 Jan 2009 | Published: 26 Jan 2009
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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by Oracle Corporation 
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WHITE PAPER: Posted: 01 Feb 2008 | Published: 01 Feb 2008
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
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by SAP America Inc 
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