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WHITE PAPER: Posted: 20 Feb 2008 | Published: 01 Feb 2008
Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.
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by Tableau Software 
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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by Vovici 
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CASE STUDY: Posted: 10 Sep 2009 | Published: 14 Apr 2008
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
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by Microsoft 
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WHITE PAPER: Posted: 22 Jun 2009 | Published: 01 Apr 2009
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
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by CompuCom Systems, Inc. 
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WHITE PAPER: Posted: 27 Oct 2009 | Published: 27 Oct 2009
This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
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by Micro Focus, Ltd 
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CASE STUDY: Posted: 10 Sep 2009 | Published: 10 Sep 2009
Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
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by Five9 
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WEBCAST: Posted: 04 May 2009 | Premiered: Available On Demand
Join us at this live webcast and learn how you can:<ul>
<li>Use RFM analysis to quickly rank customers for high-return marketing</li>
<li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li>
<li>and more</li></ul>
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by SPSS Inc. Worldwide Headquarters 
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WHITE PAPER: Posted: 09 Jun 2008 | Published: 01 Jun 2008
Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.
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by SAP America Inc 
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WHITE PAPER: Posted: 22 Oct 2009 | Published: 22 Oct 2009
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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by Infor CRM 
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CASE STUDY: Posted: 30 Jul 2009 | Published: 30 Jul 2009
The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
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by Microsoft
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WHITE PAPER: Posted: 02 Oct 2009 | Published: 02 Oct 2009
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
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by Oracle Corporation 
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WHITE PAPER: Posted: 10 Jun 2009 | Published: 10 Jun 2009
Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.
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by Oracle Corporation
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WHITE PAPER: Posted: 10 Jun 2009 | Published: 10 Jun 2009
Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
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by Oracle Corporation
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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by Vovici
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WHITE PAPER: Posted: 15 Sep 2009 | Published: 08 Apr 2009
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
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by Microsoft
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