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Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent

CASE STUDY:   Posted: 25 Aug 2009 | Published: 15 Apr 2008
Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.
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 by Microsoft


Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution

CASE STUDY:   Posted: 19 Aug 2009 | Published: 01 Jan 2008
Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
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 by Microsoft



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