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Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences
sponsored by SiteCore
 | White Paper: | Posted: 02 May 2013
| | Published: | 31 Dec 2012 | |
Summary: | This resource examines the crucial role that content management systems (CMSs) play in delivering a personalized customer experience, and outlines key factors that your organization should consider in order to make the CMS selection process a success. | 
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A Critical Component to Successful Information Governance - Vendor Webcast
sponsored by OpenText
 | Webcast: | Posted: 04 Apr 2012
| | Premiered: | Apr 4, 2012 | |
Summary: | This webcast is filled with helpful information on improving your records management strategy and why doing so can be of immense benefit to your business. |
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SearchContentManagement eBook: The secrets of effective SharePoint deployments
sponsored by AvePoint, Inc.
| eBook: | Posted: 12 Sep 2011
| | Published: | 12 Sep 2011 | |
Summary: | An eBook to effectively implementing SharePoint with your organization's collaboration technology. |
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Dispelling Myths & Revealing Truths about Email Management with SharePoint
sponsored by Colligo Networks Inc.
| White Paper: | Posted: 18 May 2011
| | Published: | 18 May 2011 | |
Summary: | This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange. |
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Avon Products: Avon gets a Training Program Makeover With SpringCM
sponsored by SpringCM
| Case Study: | Posted: 18 Mar 2011
| | Published: | 18 Mar 2011 | |
Summary: | Avon employs more than 5 million independent representatives - all of whom must receive in-depth, up-to-date training to ensure Avon’s continued success as the largest direct marketer on the planet. So when Avon sought to makeover its training program, it chose to go the SaaS route in order to implement it quickly with minimal support requirements. |
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Boosting Contact Center Capabilities with UC and SIP
sponsored by IBM
| eBook: | Posted: 14 Dec 2010
| | Published: | 14 Dec 2010 | |
Summary: | Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service. |
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
| Presentation Transcript: | Posted: 30 Jul 2010
| | Published: | 30 Jul 2010 | |
Summary: | By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. |
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Developing for the Future - The New Trend for Hosted VXML - Vendor Webcast
sponsored by West Interactive
| Webcast: | Posted: 27 May 2010
| | Premiered: | Jun 8, 2010, 11:00 EDT (15:00 GMT) | | | Speakers: |
Elizabeth Herrell, Vice President, Principal Analyst Forrester
Rhonda Gibler, Vice President of Sales for West Customer Management Group
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Summary: | By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. |
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Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions
| White Paper: | Posted: 20 May 2008
| | Published: | 19 May 2008 | |
Summary: | In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. |
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Genesys Global Consumer Survey - 2007
sponsored by Genesys
| White Paper: | Posted: 25 Mar 2008
| | Published: | 01 Jan 2007 | |
Summary: | This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. |
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