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WHITE PAPER: Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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by Infor CRM 
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WHITE PAPER: Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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by Infor CRM
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WHITE PAPER: Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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by Infor CRM
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WEBCAST: Posted: 23 Oct 2009 | Premiered: Available On Demand
Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.
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by SAS Institute Inc. 
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WHITE PAPER: Posted: 22 Oct 2009 | Published: 22 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
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by Infor CRM
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WHITE PAPER: Posted: 22 Oct 2009 | Published: 22 Oct 2009
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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by Infor CRM
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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by Vovici 
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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by Vovici
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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by Vovici
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WEBCAST: Posted: 20 Oct 2009 | Premiered: Available On Demand
This webcast -- featuring insights from Dan Vesset, IDC’s Vice President of Business Analytics – delves into why so many organizations are turning to query and reporting, advanced analytics, and data warehousing technology and services to automate and support decision-making processes.
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by SAS Institute Inc.
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WHITE PAPER: Posted: 19 Oct 2009 | Published: 19 Oct 2009
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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by Pivotal CRM, a CDC Software solution 
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WHITE PAPER: Posted: 14 Oct 2009 | Published: 14 Oct 2009
Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.
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by TAKE Supply Chain 
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WHITE PAPER: Posted: 12 Oct 2009 | Published: 12 Oct 2009
This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
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by SYSPRO 
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EGUIDE: Posted: 08 Oct 2009 | Published: 08 Oct 2009
Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches.
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by IBM 
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WHITE PAPER: Posted: 02 Oct 2009 | Published: 02 Oct 2009
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
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by Oracle Corporation 
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SEE: 