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PODCAST: Posted: 12 Dec 2008 | Premiered: 12 Dec 2008
In this Expert Podcast, hear tips and best practices for delivering excellent customer service and running a superior ecommerce operation.
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by VeriSign (Europe, Middle East and Africa) 
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WHITE PAPER: Posted: 13 Nov 2008 | Published: 13 Nov 2008
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
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by Avaya Inc. 
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WHITE PAPER: Posted: 07 Nov 2008 | Published: 07 Nov 2008
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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by CA 
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WHITE PAPER: Posted: 19 Sep 2008 | Published: 19 Sep 2008
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.
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by Oracle Corporation 
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PRESS RELEASE: Posted: 22 Jul 2008 | Published: 22 Jul 2008
Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
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by Bowen & Groves 
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DATA SHEET: Posted: 11 Jul 2008 | Published: 01 Jul 2008
ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
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by Teleformix 
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DATA SHEET: Posted: 11 Jul 2008 | Published: 01 Jul 2008
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
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by Teleformix
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WHITE PAPER: Posted: 11 Jul 2008 | Published: 01 Jul 2007
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
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by Teleformix
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WEBCAST: Posted: 19 Jun 2008 | Premiered: Available On Demand
This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
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by Akamai Technologies 
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WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Apr 2008
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
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by Genesys 
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WHITE PAPER: Posted: 02 Jun 2008 | Published: 01 Mar 2008
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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by Oracle Corporation
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WHITE PAPER: Posted: 06 Feb 2008 | Published: 01 Feb 2008
Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
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by Captaris, Inc. 
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WHITE PAPER: Posted: 29 Oct 2007 | Published: 01 Aug 2007
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
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by CompuCom Systems, Inc. 
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PRODUCT OVERVIEW: Posted: 29 Oct 2007 | Published: 01 Aug 2007
An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
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by CompuCom Systems, Inc.
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WHITE PAPER: Posted: 01 Aug 2007 | Published: 01 Aug 2008
ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.
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by Hewlett-Packard Company 
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