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Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center
sponsored by Avaya
 | White Paper: | Posted: 19 Jun 2013
| | Published: | 31 Dec 2012 | |
Summary: | This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge. | 
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Podcast: Why BPO American Support Chose a Cloud Contact Center - Vendor Podcast
sponsored by Five9
 | Podcast: | Posted: 19 Jun 2013
| | Premiered: | Jun 11, 2013 | |
Summary: | In this comprehensive podcast, learn the top seven reasons why American Support, a leading outsourced contact center company, chose to move their contact center to the cloud and explore the most important questions to ask a cloud provider when looking into cloud technology. |
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Webinar: Why BPO American Support Chose a Cloud Contact Center
sponsored by Five9
 | Virtual Seminar: | Posted: 18 Jun 2013
| | Premiered: | 11 Jun 2013 | |
Summary: | In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology. |
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The 2013 Application and Service Delivery Handbook by Jim Metzler
sponsored by Silver Peak
| White Paper: | Posted: 14 Jun 2013
| | Published: | 14 Jun 2013 | |
Summary: | The goal of the 2013 Application and Service Delivery Handbook is to help IT organizations ensure acceptable application and/or service delivery when faced with both the first generation, as well as the emerging second generation of application and service delivery challenges. |
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Case Study: US Airways
sponsored by Message Systems
| Case Study: | Posted: 14 Jun 2013
| | Published: | 31 Mar 2013 | |
Summary: | In this case study, find out how US Airways maintained high levels of customer satisfaction with an automated messaging system. |
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Transform Consumer Relationships
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 11 Jun 2013
| | Published: | 31 Jan 2013 | |
Summary: | In this white paper, explore how to understand consumer behavior and predict future actions through the right analytical strategies and tools. Discover how to leverage multi-channel communication with customers to improve customer experience, drive loyalty, and improve revenue. |
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Visual Customer Service: Improve Customer Interactions with Video
sponsored by Polycom, Inc.
| White Paper: | Posted: 10 Jun 2013
| | Published: | 28 Feb 2013 | |
Summary: | Explore how video conferencing can help not only reduce the time, cost, and carbon footprint associated with travel but also boost customer service and client satisfaction. |
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Red Hat JBoss Portal Platform: Our Value Proposition
sponsored by Red Hat
| White Paper: | Posted: 07 Jun 2013
| | Published: | 07 Jun 2013 | |
Summary: | Web portals give organizations the opportunity to deliver a tailored web experience to a range of end users. View this white paper to learn how portals are utilized to share information and provide online self-service. it explains the value of sites based on portals. |
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Transform Client-Centric Consulting with Video Collaboration
sponsored by Polycom, Inc.
| White Paper: | Posted: 04 Jun 2013
| | Published: | 28 Feb 2013 | |
Summary: | Client-centric consulting services need a borderless communications strategy to facilitate collaboration regardless of time and location. This white paper details how video collaboration can provide you with exactly this. View now to learn more! |
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Enterprise Mobile Apps for Marketing and Sales
sponsored by Apperian, Inc.
| White Paper: | Posted: 31 May 2013
| | Published: | 31 May 2013 | |
Summary: | Access this exclusive resource to learn how you can effectively leverage the BYOD and consumerization of IT trend in order to better support sales and service teams and boost sales. Inside you'll find info about mobile customer relations management, mobile apps for marketing, a guide to selecting apps, and more. |
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Seven Trends Driving Effectiveness in the Contact Center
sponsored by Avaya
| White Paper: | Posted: 31 May 2013
| | Published: | 30 Apr 2013 | |
Summary: | Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center. |
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Big Data in the Contact Center
sponsored by Avaya
| White Paper: | Posted: 31 May 2013
| | Published: | 31 May 2013 | |
Summary: | Collecting contact center data is just the first step to serving your customers more effectively. Understanding qualitative data using the newest analytics technologies is also essential - learn how to turn your data into actionable intelligence in this helpful resource. |
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Exploiting Social Analytics & Intelligence for Customer Service & Support Excellence
sponsored by Aspect
| Research Content: | Posted: 28 May 2013
| | Published: | 28 May 2013 | |
Summary: | Access this comprehensive report and explore survey data from over 250 global companies on the subject of social intelligence tools. Discover why organizations are choosing specific technologies, the goals they have for customer analytics and engagement, and the benefits that they experience thanks to these applications. |
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Blended interaction : For Inbound and Outbound
sponsored by Aspect
| White Paper: | Posted: 28 May 2013
| | Published: | 30 Apr 2013 | |
Summary: | Finding a way to unify, streamline, and simplify communication between employees and customers is key to great customer experience. This resource explores how blended interaction leverages modern enterprise technologies to connect call center agents, consumers, and knowledge workers through a multitude of channels. |
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Siemens EMEA support organization enhances quality and productivity with Aspect
sponsored by Aspect
| Case Study: | Posted: 28 May 2013
| | Published: | 31 Mar 2013 | |
Summary: | Siemens PLM software struggled with disparate contact centers across multiple countries. Check out this brief case study to explore how Siemens leveraged a customer contact application to unite all incoming and outgoing customer interaction, as well as support unified communications and collaboration amongst its entire workforce. |
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