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Most Popular Help Desk Management Services Reports |
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sponsored by Numara Software
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WHITE PAPER: Posted: 06 Nov 2009 | Published: 05 Nov 2009
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
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by Global Knowledge 
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ANALYST BRIEF: Posted: 03 Nov 2009 | Published: 03 Nov 2009
Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
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by BMC Software, Inc 
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CASE STUDY: Posted: 16 Sep 2009 | Published: 16 Sep 2009
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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by LogMeIn, Inc. 
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WHITE PAPER: Posted: 16 Sep 2009 | Published: 16 Sep 2009
This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.
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by LogMeIn, Inc.
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WHITE PAPER: Posted: 16 Sep 2009 | Published: 16 Sep 2009
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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by LogMeIn, Inc.
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VIDEO: Posted: 17 Aug 2009 | Premiered: 07 Aug 2009
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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by SkillSoft Corporation 
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WHITE PAPER: Posted: 18 Jun 2009 | Published: 15 Jun 2009
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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by BMC Software, Inc
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WEBCAST: Posted: 08 Jun 2009 | Premiered: Available On Demand
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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by Numara Software 
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WEBCAST: Posted: 08 Jun 2009 | Premiered: Available On Demand
Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
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by Numara Software
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WHITE PAPER: Posted: 21 Apr 2009 | Published: 05 Mar 2009
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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by Numara Software
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