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CASE STUDY: Posted: 30 Dec 2008 | Published: 30 Dec 2008
Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution.
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by VAI, Vormittag Associates, Inc. |
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WEBCAST: Posted: 22 Dec 2008 | Premiered: Available On Demand
This session will also explore some customer case studies to show how early adopters of SIP trunking in contact centers have successfully managed these issues, and examines some of the unexpected implementation challenges and benefits they've encountered.
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by Acme Packet 
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WHITE PAPER: Posted: 17 Dec 2008 | Published: 16 Dec 2008
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
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by NTR Global 
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PODCAST: Posted: 10 Dec 2008 | Premiered: 09 Dec 2008
Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
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by Portrait Software 
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WHITE PAPER: Posted: 05 Dec 2008 | Published: 05 Dec 2008
In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
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by IBM 
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WHITE PAPER: Posted: 05 Dec 2008 | Published: 05 Dec 2008
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
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by Infor 
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WHITE PAPER: Posted: 05 Dec 2008 | Published: 05 Dec 2008
Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.
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by Infor
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BOOK: Posted: 21 Nov 2008 | Published: 21 Nov 2008
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
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by Avaya Inc. 
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WHITE PAPER: Posted: 18 Nov 2008 | Published: 18 Nov 2008
BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to business.
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by Microsoft Corporation India Pvt Ltd 
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WHITE PAPER: Posted: 18 Nov 2008 | Published: 18 Nov 2008
BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to your business.
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by Microsoft Corporation India Pvt Ltd
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WHITE PAPER: Posted: 06 Nov 2008 | Published: 06 Nov 2008
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
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by Genesys 
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WHITE PAPER: Posted: 04 Nov 2008 | Published: 04 Nov 2008
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
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by Angel.com 
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WHITE PAPER: Posted: 03 Nov 2008 | Published: 03 Nov 2008
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
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by CosmoCom, Inc. 
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WHITE PAPER: Posted: 29 Oct 2008 | Published: 29 Oct 2008
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
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by Angel.com
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WEBCAST: Posted: 13 Oct 2008 | Premiered: Available On Demand
Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
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by Siperian, Inc. 
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