 |
|
EBOOK: Posted: 20 Nov 2009 | Published: 20 Nov 2009
As IT shops continue to look forways to cut costs, increase efficiency and improve service,many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.
Get This Now
|
by SearchCIO.com 
|
|
|
PRODUCT OVERVIEW: Posted: 20 Nov 2009 | Published: 20 Nov 2009
Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits.
Get This Now
|
by CA 
|
|
|
WEBCAST: Posted: 20 Nov 2009 | Premiered: Available On Demand
Many companies face IT challenges related to visualization, integration, discovery and mapping, prioritization, predictive strategies, and reporting accuracy. This webcast addresses these challenges and explains how CA's approach to service quality is both effective and cost-conscious in lean times.
Get This Now
|
by CA
|
|
|
WHITE PAPER: Posted: 19 Nov 2009 | Published: 19 Oct 2009
Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
Get This Now
|
by CA
|
|
|
WHITE PAPER: Posted: 13 Nov 2009 | Published: 30 Oct 2008
This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users.
Get This Now
|
by Hewlett-Packard Company 
|
|
|
WHITE PAPER: Posted: 13 Nov 2009 | Published: 25 May 2009
This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
Get This Now
|
by Hewlett-Packard Company
|
|
|
EGUIDE: Posted: 13 Nov 2009 | Published: 13 Nov 2009
Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
Get This Now
|
by Alcatel-Lucent 
|
|
|
TECHNICAL ARTICLE: Posted: 12 Nov 2009 | Published: 12 Nov 2009
This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets.
Get This Now
|
by IBM 
|
|
|
BROCHURE: Posted: 12 Nov 2009 | Published: 25 Jun 2009
This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
Get This Now
|
by IBM
|
|
|
WHITE PAPER: Posted: 12 Nov 2009 | Published: 11 Aug 2008
This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.
Get This Now
|
by IBM
|
|
|
WEBCAST: Posted: 12 Nov 2009 | Premiered: Available On Demand
In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Get This Now
|
by Axios Systems 
|
|
|
WHITE PAPER: Posted: 11 Nov 2009 | Published: 11 Nov 2009
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Get This Now
|
by Pivotal CRM, a CDC Software solution 
|
|
|
WHITE PAPER: Posted: 11 Nov 2009 | Published: 24 Feb 2009
This paper describes a high-level cloud computing infrastructure services framework and the underlying technology enablers, such as virtualization, automation, self-service portal, monitoring and capacity planning. It also discusses examples of, and the value propositions for, certain data centers that have been built in this manner to date.
Get This Now
|
by IBM
|
|
|
EZINE: Posted: 10 Nov 2009 | Published: 10 Nov 2009
IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
Get This Now
|
by SkillSoft Corporation 
|
|
|
ANALYST REPORT: Posted: 04 Nov 2009 | Published: 01 Feb 2009
Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
Get This Now
|
by Infosys Technologies Limited 
|
|
SEE: 