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IT Service Management
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Most Popular IT Service Management Reports

IT Leadership Strategy: How to Provide World-Class Help Desk Support

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Building an Adaptive Infrastructure with VMware and HP

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Realizing ITIL V3: Top Technologies to Drive Value

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Practical and Flexible IT Service Management for the Real World

WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
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 by Numara Software


Survey for IT Pros: Offer insight into the creation and development of IT products

ASSESSMENT TOOL:   Posted: 06 Jan 2009 | Published: 06 Jan 2009
Your voice is instrumental in helping to define the creation and development of the products and services you use daily. This online survey is for IT pros to share their opinions on key tech products and industry trends.
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 by ZoomPanel


Lower IT Risks and Costs with Oracle Customer Services

DATA SHEET:   Posted: 18 Dec 2008 | Published: 18 Dec 2008
As companies look for ways to drive down costs and gain a competitive edge, many choose the expert Hyperion service provided by Oracle Advanced Customer Services.
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 by Oracle Corporation


SiSense Prism

TRIAL SOFTWARE:   Posted: 18 Dec 2008 | Published: 18 Dec 2008
Tired of a business intelligence tool that requires too much IT support? What powerful and intuitive analytics without paying a fortune? SiSense Prism provides an ad hoc analytics and reporting solution that requires no IT support, programming...
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 by SiSense Ltd.


Advanced MarketPlace HP Profile

WHITE PAPER:   Posted: 16 Dec 2008 | Published: 15 Dec 2008
Advanced MarketPlace is a market leader and trusted advisor in IT Infrastructure Management Consulting with over a decade of experience in transforming client business environments.
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 by Hewlett-Packard Company


The Deal Zone: Getting Real about IT Outsourcing Agreements

WHITE PAPER:   Posted: 16 Dec 2008 | Published: 16 Dec 2008
This white paper outlines what you need to know to navigate the stormy waters of outsourcing agreement negotiation to arrive safely at harbor with a deal that works.
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 by Infocrossing, A Wipro Company


Help Address All 12 Payment Card Industry Requirements with IBM Solutions for Compliance

WHITE PAPER:   Posted: 11 Dec 2008 | Published: 11 Dec 2008
IBM solutions are carefully designed to support PCI compliance efforts and other security needs by providing centralized security access monitoring and management, detailed auditing, reporting and security management across multiple environments.
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 by Logicalis


Implement and Enforce Security Policies and Report on Your Compliance Efforts

WHITE PAPER:   Posted: 11 Dec 2008 | Published: 11 Dec 2008
This paper describes the ways that organizations can leverage strategic thinking and IBM offerings to help establish a robust platform for compliance initiatives.
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 by Logicalis


Operational Excellence Is Key to Maximizing IT Investments

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
Investigating the critical need of operational excellence in challenging economic times, this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence.
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 by Oracle Corporation


ITIL Version 3 - What the Changes Could Mean to You

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
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 by Global Knowledge


ITIL V3 and the PMBOK® - Distinct but Complementary

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
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 by Global Knowledge


Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 01 Jan 2006
This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
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 by Global Knowledge


Service Management with HP Servicecenter and Service Manager 7.0

PRODUCT LITERATURE:   Posted: 09 Dec 2008 | Published: 09 Dec 2008
HP ServiceCenter is a consolidated suite of IT Service Management (ITSM) applications - all of which are closely aligned with IT Infrastructure Library (ITIL) best practices.
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 by Hewlett-Packard Company


Mission Critical Services

WEBCAST:   Posted: 01 Dec 2008 | Premiered: Available On Demand
In this webcast you will learn how Mission Critical & Proactive Services help you improve availability, reduce risk and increase service management.
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 by Hewlett-Packard Company


IT Service Management: It's About Managing Change

WHITE PAPER:   Posted: 01 Dec 2008 | Published: 26 Nov 2008
This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
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 by Hewlett-Packard Company


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