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DATA SHEET: Posted: 20 Nov 2009 | Published: 20 Nov 2009
The Identity and Access Management (IAM) solution is part of Microsoft's Business Ready Security approach. The Identity and Access Management solution enables more secure, identity-based access to applications both on-premises and in-the-cloud from virtually any location or device. Read this data sheet to learn more!
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by Microsoft Corporation India Pvt Ltd 
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CASE STUDY: Posted: 11 Nov 2009 | Published: 06 Mar 2009
James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.
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by Microsoft 
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WHITE PAPER: Posted: 29 Oct 2009 | Published: 29 Oct 2009
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
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by NTR Global 
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PRESENTATION: Posted: 29 Oct 2009 | Published: 29 Oct 2009
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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by NTR Global
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WHITE PAPER: Posted: 29 Oct 2009 | Published: 29 Oct 2009
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
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by NTR Global
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CASE STUDY: Posted: 22 Oct 2009 | Published: 22 Oct 2009
See why the Lance Armstrong Foundation chose Metalogix's Professional Archive Manager for Exchange to centrally manage email archives and allow for reliable remote access to them.
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by Metalogix 
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WHITE PAPER: Posted: 13 Oct 2009 | Published: 13 Oct 2009
Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2.
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by Dell and Microsoft 
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DATA SHEET: Posted: 13 Oct 2009 | Published: 13 Oct 2009
The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more!
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by Dell and Microsoft
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WEBCAST: Posted: 18 Sep 2009 | Premiered: Available On Demand
Industry expert, Brian Madden, will tell you what you need to know, what you can do out-of-the-box, and when and why you might need to turn to third-party tools.
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by ThinPrint 
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WHITE PAPER: Posted: 16 Sep 2009 | Published: 16 Sep 2009
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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by LogMeIn, Inc. 
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TRIAL SOFTWARE: Posted: 08 Sep 2009 | Published: 08 Sep 2009
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
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by ScriptLogic Corporation 
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WHITE PAPER: Posted: 14 Aug 2009 | Published: 14 Aug 2009
Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.
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by Cisco Systems, Inc. 
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WHITE PAPER: Posted: 14 Aug 2009 | Published: 14 Aug 2009
Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more...
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by Cisco Systems, Inc.
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DATA SHEET: Posted: 15 May 2009 | Published: 14 May 2009
Blue Coat ProxyClient helps deliver a headquarters work experience to all employees wherever they are. With ProxyClient, you can define which applications to accelerate and which to block based on security and bandwidth requirements.
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by Blue Coat 
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WHITE PAPER: Posted: 13 May 2009 | Published: 13 May 2009
Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.
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by Dell, Inc. 
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