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Most Popular Remote Control Software Reports |
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sponsored by Intel
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TECHNICAL ARTICLE: Posted: 10 Nov 2009 | Published: 21 Oct 2009
This article describes how to develop flexible WS Management-based solutions for Intel® Active Management Technology using the .NET development environment. The basic ingredients and building blocks of a WSMan-based solution will be presented. We've included some coding samples (written using Windows 2008) to help illustrate this information.
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by Intel 
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SOFTWARE DOWNLOAD: Posted: 10 Nov 2009 | Published: 21 Sep 2009
Remote Encryption Management Software Development Kit (SDK) provides the tools to allow FDE or software based encrypted hard drives to be unlocked remotely out of band using vPro. This allows computers with vPro and encrypted hard drives to be managed out-of-band. Learn more about this SDK and download your free copy today.
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by Intel
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WHITE PAPER: Posted: 29 Oct 2009 | Published: 29 Oct 2009
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
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by NTR Global 
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WHITE PAPER: Posted: 29 Oct 2009 | Published: 29 Oct 2009
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
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by NTR Global
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CASE STUDY: Posted: 16 Sep 2009 | Published: 16 Sep 2009
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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by LogMeIn, Inc. 
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CASE STUDY: Posted: 16 Sep 2009 | Published: 16 Sep 2009
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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by LogMeIn, Inc.
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CASE STUDY: Posted: 16 Sep 2009 | Published: 16 Sep 2009
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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by LogMeIn, Inc.
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WHITE PAPER: Posted: 16 Sep 2009 | Published: 16 Sep 2009
This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.
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by LogMeIn, Inc.
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WHITE PAPER: Posted: 16 Sep 2009 | Published: 16 Sep 2009
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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by LogMeIn, Inc.
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TRIAL SOFTWARE: Posted: 15 Apr 2009 | Published: 10 Apr 2009
How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.
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by ScriptLogic Corporation 
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