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WEBCAST: Posted: 12 Nov 2009 | Premiered: Available On Demand
In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
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by Axios Systems 
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VIDEO: Posted: 11 Nov 2009 | Premiered: 11 Nov 2009
Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
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by Microsoft 
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WHITE PAPER: Posted: 11 Nov 2009 | Published: 01 Jun 2009
Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.
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by Microsoft
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WHITE PAPER: Posted: 04 Nov 2009 | Published: 04 Nov 2009
For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
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by Nimsoft, Inc. 
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EGUIDE: Posted: 02 Nov 2009 | Published: 30 Oct 2009
In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.
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by AT&T Corp 
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WEBCAST: Posted: 28 Oct 2009 | Premiered: Available On Demand
User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
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by Surgient 
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DATA SHEET: Posted: 27 Oct 2009 | Published: 27 Oct 2009
Despite flat and even shrinking IT budgets, the demand for complex services and
infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.
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by Surgient
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WHITE PAPER: Posted: 27 Oct 2009 | Published: 27 Oct 2009
This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
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by VM6 Software 
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WHITE PAPER: Posted: 28 Sep 2009 | Published: 28 Sep 2009
All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.
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by Marathon Technologies 
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WEBCAST: Posted: 24 Sep 2009 | Premiered: Available On Demand
Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
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by Help/Systems 
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WHITE PAPER: Posted: 24 Sep 2009 | Published: 17 Sep 2009
Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.
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by Help/Systems
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WHITE PAPER: Posted: 24 Sep 2009 | Published: 17 Sep 2009
Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise.
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by Help/Systems
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WHITE PAPER: Posted: 18 Sep 2009 | Published: 18 Sep 2009
Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
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by BMC Software, Inc 
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WHITE PAPER: Posted: 18 Sep 2009 | Published: 18 Sep 2009
Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery.
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by Mirapoint Software, Inc. 
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VIDEOCAST: Posted: 14 Sep 2009 | Premiered: 14 Sep 2009
Online backup is a growing trend for small and medium-sized companies or remote and branch offices of larger organizations. Please join Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group, for an interview with Jonathon Meltzer, Iron Mountain on how Iron Mountain protects data.
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by Iron Mountain Digital 
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SEE: 