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Service Level Management
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Most Popular Service Level Management Reports

ITIL Now - A Stepped Approach

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Infrastructure Optimization Drives Efficient Service Delivery

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CA Application Quality Management and Testing Tools Bloor Research, 15 Apr 2008

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802.11n Drives an Architectural Evolution

WHITE PAPER:   Posted: 23 Dec 2008 | Published: 23 Dec 2008
This paper examines both centralized WLAN switch architecture and the optimized WLAN architecture, so that the wireless network choice an organization makes will protect its investment and allow it to experience the benefits of 802.11n for years.
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 by Hewlett-Packard Company


Free HP Service Manager 7 Service Desk Consolidation / Remedy™ Replacement Assessment

DATA SHEET:   Posted: 17 Dec 2008 | Published: 15 Dec 2008
This Complimentary assessment for BMC remedy replacement includes: Analyze current environment and licenses, discuss ITIL process in place and provide Documentation aligning BMC remedy and HP solution.
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 by Hewlett-Packard Company


ITIL Version 3 - What the Changes Could Mean to You

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
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 by Global Knowledge


Improving Quality of Service for Oracle Database with My Oracle Support

WEBCAST:   Posted: 05 Dec 2008 | Premiered: Available On Demand
Sean Bingham from Oracle Support, talks about how My Oracle Support, the next generation support platform, improves quality of service for Oracle Database deployments.
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 by Oracle Corporation


A Guide to Diagnosing .Net Application Errors

WHITE PAPER:   Posted: 19 Nov 2008 | Published: 01 Sep 2007
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
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 by AVIcode, Inc.


ITSM Solution for Service Lifecycle Management

SOFTWARE DEMO:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
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 by Hewlett-Packard Company


Presentation Transcript: Service Delivery Best Practices: Translating Customer Needs into Network Services

PRESENTATION TRANSCRIPT:   Posted: 04 Nov 2008 | Published: 04 Nov 2008
This transcript is a printable version of the webcast presented by enterprise expert Tom Nolle which is designed to help service providers examine the methodology associated with creating optimally profitable services.
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 by Alcatel-Lucent


Splunk Simplifies Windows Monitoring, Troubleshooting, Security and Compliance

PRODUCT LITERATURE:   Posted: 23 Oct 2008 | Published: 23 Oct 2008
Splunk for Windows, an application built on the Splunk IT Search platform, indexes all the data generated by Windows desktops, servers and applications including event logs, registry keys, performance metrics and application logs.
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 by Splunk


Video: Next-generation service provider platforms: What do service providers need?

VIDEO:   Posted: 22 Oct 2008 | Premiered: 22 Oct 2008
In this video, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
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 by Alcatel-Lucent


Metastorm Enterprise for Six Sigma

WHITE PAPER:   Posted: 08 Oct 2008 | Published: 08 Oct 2008
This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
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 by Metastorm


ROI with Proactive Network and Voice Management

WHITE PAPER:   Posted: 02 Oct 2008 | Published: 02 Oct 2008
In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
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 by CA


Incorporating SLA Requirements into Your Database Monitoring Plan

WHITE PAPER:   Posted: 04 Sep 2008 | Published: 04 Sep 2008
Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.
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 by Embarcadero Technologies, Inc.


E-Guide - IP Enables Service Creation

EDITORIAL RESOURCE GUIDE:   Posted: 02 Sep 2008 | Published: 01 Sep 2008
IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
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 by Alcatel-Lucent


Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment

WHITE PAPER:   Posted: 28 Aug 2008 | Published: 28 Aug 2008
Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
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 by CA


CA Application Quality Management and Testing Tools Bloor Research, 15 Apr 2008

WHITE PAPER:   Posted: 17 Jun 2008 | Published: 01 Mar 2008
This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
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 by CA


1 - 15 of 34 Matches

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