Service Level Management White Papers, Videos, Webcasts, Podcasts and Case Studies

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New Revenue and Profit Opportunities for Service Providers
sponsored by N-able Technologies
White Paper: | Posted: 26 Feb 2014
Published:26 Feb 2014
Summary:This white paper outlines the trends driving global demand for managed services and why becoming a managed service provider (MSP) can help your business strategy.
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N-able Technologies

CW Special Report on CA Technologies
sponsored by ComputerWeekly.com
Essential Guide: | Posted: 10 Feb 2014
Published:10 Feb 2014
Summary:This 9 page special independent report from Computer Weekly, updated for 2014, gives you the facts on CA, its strategy, products and services and financial performance.
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ComputerWeekly.com

Gartner: Time to rethink backup procedures
sponsored by ComputerWeekly.com
Analyst Brief: | Posted: 04 Feb 2014
Published:04 Feb 2014
Summary:IT leaders and storage managers can realise cost savings and improve their use of backup infrastructure by rethinking their back-up procedures, says Gartner analyst Dave Russell.
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ComputerWeekly.com

Gartner: What CIOs should know about cloud‑based customer service
sponsored by ComputerWeekly.com
Analyst Brief: | Posted: 25 Nov 2013
Published:25 Nov 2013
Summary:IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner.
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ComputerWeekly.com

Tracking and Managing Network Service Levels: Overcoming Common Challenges
sponsored by CA Nimsoft
eBook: | Posted: 02 Oct 2013
Published:02 Oct 2013
Summary:This exclusive resource offers an in-depth look at why the challenges associated with tracking and managing network service levels persist and examines critical requirements to overcoming them.
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CA Nimsoft

Overcoming Common SAAS Challenges
sponsored by CA Technologies.
eGuide: | Posted: 23 Aug 2013
Published:23 Aug 2013
Summary:Software as a Service (SaaS) is rapidly changing the IT landscape, yet brings many issues that must be addressed. This expert FAQ guide discusses how to tackle many daunting SaaS challenges for IT management and provides insight into optimal SaaS monitoring.
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CA Technologies.

5 Ways to Capitalize on Cloud Opportunities
sponsored by ConnectWise
White Paper: | Posted: 22 Jul 2013
Published:22 Jul 2013
Summary:Many technology providers are nervous about the Cloud and what it means for their business.  Rather than look at the Cloud with fear, embrace it and take advantage of the opportunities it brings for new revenue. In this eBook, you'll learn 5 ways to capitalize on the future of the Cloud in today's modern office.
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ConnectWise

Business Plan Blueprint: Turn Your Dreams Into Actionable Goals
sponsored by ConnectWise
White Paper: | Posted: 19 Jul 2013
Published:19 Jul 2013
Summary:This eBook and planning worksheet will walk your through the steps to creating a winning business plan and change the way you look at your business immediately!
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ConnectWise

CW Buyer's Guide: Client Computing
sponsored by ComputerWeekly.com
Essential Guide: | Posted: 03 Jun 2013
Published:03 Jun 2013
Summary:Computer Weekly looks at Windows 8 and the complexities of mobile working, the benefits to the business of an enhanced user experience and the shift from the 9-to-5 office desk to IT delivered over a variety of devices, anytime, anywhere.
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ComputerWeekly.com

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
White Paper: | Posted: 15 Nov 2013
Published:18 Nov 2011
Summary:This white paper details an automated service level management solution that will save on cost and improve customer relations.
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CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
White Paper: | Posted: 14 Nov 2013
Published:14 Nov 2013
Summary:This white paper details the value of service level management and explains three best practices to drive ROI.
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CA Technologies.

CA Service Management Blog
sponsored by CA Technologies.
Resource: | Posted: 30 Aug 2013
Published:30 Aug 2013
Summary:This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations.
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CA Technologies.

Service Management: Taking Business to the Next Level
sponsored by LabTech Software
eGuide: | Posted: 30 Aug 2013
Published:30 Aug 2013
Summary:In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.
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LabTech Software

Gartner Outsourcing & Strategic Partnerships Summit 2013
sponsored by Gartner
Brochure: | Posted: 19 Jul 2013
Published:19 Jul 2013
Summary:The Gartner Outsourcing & Strategic Partnerships Summit 2013 this September allows you to rethink your outsourcing strategies and discuss best practices with your peers to help you achieve the most from your outsourcing efforts.
Get This Now
Gartner

Realizing integrated interconnected service chain
sponsored by IBM
White Paper: | Posted: 17 Jul 2013
Published:30 Jun 2012
Summary:Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
Get This Now
IBM

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