Strategic Planning White Papers, Webcasts and Product Literature

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	CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success sponsored by Pivotal CRM, a CDC Software solution
	A Business-Oriented Foundation for Service Orientation sponsored by Microsoft Corporation India Pvt Ltd
	SOA Governance: Framework and Best Practices sponsored by Oracle Corporation

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	Using an Information Agenda to Meet Complexity and Change in a Tough Retail Market SOFTWARE DEMO: Posted: 22 Dec 2008 \| Published: 19 Dec 2008 This demo shows how IBM can help you develop a roadmap for your business to get from where you are today to where you need to be. Get This Now	by IBM

	ITSM Solution for Service Lifecycle Management SOFTWARE DEMO: Posted: 06 Nov 2008 \| Published: 06 Nov 2008 Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I... Get This Now	by Hewlett-Packard Company

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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

A Business-Oriented Foundation for Service Orientation

SOA Governance: Framework and Best Practices

Using an Information Agenda to Meet Complexity and Change in a Tough Retail Market

ITSM Solution for Service Lifecycle Management