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Dispelling 6 Common Myths about On-demand Call Center Solutions

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	Measuring Call Center Key Performance Indicators To Optimize Cost, Quality PODCAST: Posted: 15 Feb 2010 \| Premiered: 15 Feb 2010 In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. Get This Now	by Contactual, Inc.

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Dispelling 6 Common Myths about On-demand Call Center Solutions

Measuring Call Center Key Performance Indicators To Optimize Cost, Quality