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Most Popular Contact Centers Reports |
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sponsored by Avaya Inc.
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sponsored by Avaya Inc.
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WEBCAST: Posted: 22 Dec 2008 | Premiered: Available On Demand
This session will also explore some customer case studies to show how early adopters of SIP trunking in contact centers have successfully managed these issues, and examines some of the unexpected implementation challenges and benefits they've encountered.
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by Acme Packet 
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VIDEOCAST: Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
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by Cisco Systems, Inc. 
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PODCAST: Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
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by Genesys 
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