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WEBCAST: Posted: 21 Dec 2009 | Premiered: Available On Demand
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
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by Lombardi Software 
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WEBCAST: Posted: 21 Dec 2009 | Premiered: Available On Demand
How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
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by Lombardi Software
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