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PODCAST: Posted: 02 Dec 2008 | Premiered: 02 Dec 2008
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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by Nuance 
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WEBCAST: Posted: 01 Dec 2008 | Premiered: Available On Demand
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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by Nuance
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WEBCAST: Posted: 06 Nov 2008 | Premiered: Available On Demand
Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
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by Imprivata, Inc. 
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WEBCAST: Posted: 29 Oct 2008 | Premiered: Available On Demand
Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
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by Angel.com 
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VIDEOCAST: Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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by InQuira Inc 
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WEBCAST: Posted: 13 Oct 2008 | Premiered: Available On Demand
Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
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by Siperian, Inc. 
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WEBCAST: Posted: 26 Sep 2008 | Premiered: Available On Demand
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
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by SAVO Group 
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PODCAST: Posted: 18 Sep 2008 | Premiered: 18 Sep 2008
Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
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by Oracle Corporation 
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WEBCAST: Posted: 09 Sep 2008 | Premiered: Available On Demand
In today's global economy, businesses are finding an increasing need for multi-enterprise supply chains, or business networks, to be focused on process integration and collaboration.
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by EXTOL International Inc. 
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WEBCAST: Posted: 28 Aug 2008 | Premiered: Available On Demand
This webcast details the EMC Captiva and eCopy Distributed Capture Solution, a document management solution that reduces costs and delays in moving paper between sites.
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by EMC Corporation 
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VIDEOCAST: Posted: 12 Aug 2008 | Premiered: 13 Aug 2008
This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
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by IBM 
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VIDEOCAST: Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
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by Cisco Systems, Inc. 
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WEBCAST: Posted: 13 May 2008 | Premiered: Available On Demand
In this Webcast, featured speaker Michael Czerniawski of
System's Evolution, Inc. (SEI), discusses data integration pitfalls and
will provide you the five keys to getting the information you need now.
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by Pitney Bowes Group 1 Software 
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PODCAST: Posted: 21 Apr 2008 | Premiered: 21 Apr 2008
Oracle VP Sameer Patkar discusses the top 5 things customers who are considering an upgrade from Oracle 9i can do to ensure success. He addresses the importance of understanding the technical and business processes involved in any successful upgrade.
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by Oracle Corporation
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PODCAST: Posted: 16 Apr 2008 | Premiered: 16 Apr 2008, 09:00 EDT (13:00 GMT)
Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
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by Oracle Corporation
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