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Improving IT Service Support through ITIL

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Business Service Management: What It Is and Why You Should Care

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Realizing ITIL V3: Top Technologies to Drive Value

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Down with Downtime: Ensuring Control and Availability over IT Systems

VIDEOCAST:   Posted: 08 Jan 2009 | Premiered: 10 Jan 2008
Downtime for IT organizations can have some very costly implications. In this videocast, you will learn more about availability and Mean Time to Recover (MTTR) strategies.
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 by Tripwire, Inc.


Practical and Flexible IT Service Management for the Real World

WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
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 by Numara Software


The Friendly Face of IT: User-friendly IT Management

WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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 by Numara Software


ITIL for the Real World

WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
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 by Numara Software


Data Center Automation and Virtualization

WEBCAST:   Posted: 07 Nov 2008 | Premiered: Available On Demand
This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value.
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 by CA


Blackberry Certification Program: Understanding IT Certifications

WEBCAST:   Posted: 25 Aug 2008 | Premiered: Available On Demand
In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process.
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 by BlackBerry


Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX

PODCAST:   Posted: 09 May 2008 | Premiered: 09 May 2008
This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX.
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 by Vision Solutions


ITIL Now - A Stepped Approach

WEBCAST:   Posted: 01 Apr 2008 | Premiered: Available On Demand
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
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 by Numara Software


Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities

WEBCAST:   Posted: 08 Nov 2007 | Premiered: Available On Demand
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
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 by BlackBerry


Learn the Secrets to Improving Help Desk Productivity and User Perception

WEBCAST:   Posted: 10 Oct 2006 | Premiered: Available On Demand
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
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 by Citrix Online



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