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WHITE PAPER: Posted: 11 Nov 2009 | Published: 11 Nov 2009
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
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by Pivotal CRM, a CDC Software solution 
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WHITE PAPER: Posted: 11 Nov 2009 | Published: 11 Nov 2009
This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
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by Pivotal CRM, a CDC Software solution
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WHITE PAPER: Posted: 29 Oct 2009 | Published: 01 Feb 2008
Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the
SAP® Business One application. Read this white paper to learn more!
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by SAP AG 
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WHITE PAPER: Posted: 21 Oct 2009 | Published: 21 Oct 2009
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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by Wipro Technologies 
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 01 Oct 2009
Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
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by Oracle Corporation 
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WHITE PAPER: Posted: 08 Oct 2009 | Published: 08 Oct 2009
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
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by Oracle Corporation
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WHITE PAPER: Posted: 10 Sep 2009 | Published: 10 Sep 2009
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
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by Five9 
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WHITE PAPER: Posted: 10 Sep 2009 | Published: 28 Jun 2007
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
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by Microsoft 
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WHITE PAPER: Posted: 25 Aug 2009 | Published: 25 Aug 2009
To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
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by Microsoft
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WHITE PAPER: Posted: 25 Aug 2009 | Published: 28 Jun 2007
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
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by Microsoft
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WHITE PAPER: Posted: 18 Aug 2009 | Published: 01 Mar 2007
By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
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by Microsoft
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WHITE PAPER: Posted: 18 Aug 2009 | Published: 01 Dec 2008
This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
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by Microsoft
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WHITE PAPER: Posted: 23 Jul 2009 | Published: 23 Jul 2009
How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
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by Pivotal CRM, a CDC Software solution
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WHITE PAPER: Posted: 22 Jul 2009 | Published: 22 Jul 2009
In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
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by Infor CRM 
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WHITE PAPER: Posted: 22 Jul 2009 | Published: 22 Jul 2009
In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
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by Infor CRM
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