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WHITE PAPER: Posted: 28 Oct 2009 | Published: 06 Mar 2008
This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
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by IBM 
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WHITE PAPER: Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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by Infor CRM 
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WHITE PAPER: Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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by Infor CRM
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WHITE PAPER: Posted: 21 Oct 2009 | Published: 21 Oct 2009
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
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by Wipro Technologies 
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WHITE PAPER: Posted: 21 Oct 2009 | Published: 21 Oct 2009
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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by Wipro Technologies
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 01 Oct 2009
Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
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by Oracle Corporation 
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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by Vovici 
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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by Vovici
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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by Vovici
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WHITE PAPER: Posted: 19 Oct 2009 | Published: 19 Oct 2009
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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by Pivotal CRM, a CDC Software solution 
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WHITE PAPER: Posted: 13 Oct 2009 | Published: 01 Nov 2008
One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.
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by Oracle Corporation
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WHITE PAPER: Posted: 12 Oct 2009 | Published: 31 Mar 2009
Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
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by SAP America Inc 
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WHITE PAPER: Posted: 12 Oct 2009 | Published: 12 Oct 2009
This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
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by SYSPRO 
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WHITE PAPER: Posted: 08 Oct 2009 | Published: 08 Oct 2009
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
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by Oracle Corporation
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WHITE PAPER: Posted: 07 Oct 2009 | Published: 07 Oct 2009
This guide will show you five steps you can take to turn the creation of customer-centric content into a core competency and map that information for right-time delivery that keeps your prospects focused on the success you can help them achieve.
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by Genius.com 
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