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Most Popular Contact Management Software Reports |
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sponsored by Genesys
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WHITE PAPER: Posted: 02 Jun 2008 | Published: 01 Mar 2008
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
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by Avaya Inc. 
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WHITE PAPER: Posted: 25 Mar 2008 | Published: 01 Jan 2007
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
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by Genesys 
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